Welcome to Body of Soul Lymphatic Massage Therapy, LLC (“Body of Soul LMT,” “BOS LMT,” “we,” “us,” or “our”).

By accessing our website or purchasing, booking, or receiving services through our website, scheduling platform, client portal, online forms, digital gift certificate platform, or in-studio services, you acknowledge and agree to these Terms and Conditions.

Please review these Terms carefully before purchasing or booking. If you do not agree to these Terms, please discontinue use of our website and services.

Company Overview

Body of Soul Lymphatic Massage Therapy, LLC is a Michigan-based wellness company providing massage therapy, lymphatic wellness services, post-operative recovery support, and related wellness services through appropriately qualified practitioners.

BOS LMT services are not a substitute for medical examination, diagnosis, or treatment by a licensed medical provider. Clients should consult an appropriate healthcare provider regarding medical conditions, symptoms, surgical complications, or concerns about whether massage therapy is appropriate for them.

Eligibility

By booking or receiving services, you confirm that:

• You are at least 18 years of age or have any consent required from a parent or legal guardian.
• You have provided accurate information requested by BOS LMT.
• You have disclosed relevant medical, surgical, and health history.
• You understand that massage therapy practitioners do not diagnose medical conditions, prescribe medications, or provide medical treatment.

SECTION A: APPOINTMENT SCHEDULING, PAYMENT & ATTENDANCE

This section applies to individual services, prepaid appointments, and appointments scheduled as part of a multi-session package unless otherwise expressly stated.

Booking and Payment

Appointments and services requiring advance payment must be paid according to the payment requirements presented at booking.

Payment reserves the selected appointment time, subject to completion of required forms and other booking requirements.

Except as specifically provided in these Terms or required by applicable law, payments for individual services, prepaid appointments, and packages are final and non-refundable.

Services and package sessions are non-transferable unless approved in writing by Body of Soul LMT.

Gift certificates are governed separately by Section C: Gift Certificate Terms.

Third-party financing options are governed by Section E: Affirm & Klarna Payment Options.

Required Initial Intake Form

All clients must complete the required initial BOS LMT Intake Form before their first appointment.

The Intake Form will be sent to the email address provided during booking. Clients are strongly encouraged to complete and submit the Intake Form as soon as the email is received to avoid cancellation of the appointment.

Completion of the required Intake Form is a condition of receiving services from BOS LMT.

If the required initial Intake Form has not been completed and submitted before the scheduled appointment, the appointment will be canceled. The canceled appointment will not be rescheduled, and no refund, credit, or replacement appointment will be provided, except where otherwise required by applicable law.

For an appointment scheduled as part of a prepaid package, failure to complete the required initial Intake Form before the appointment will result in the scheduled package session being considered used.

Clients are responsible for:

• Providing a valid and accessible email address when booking.
• Monitoring the email address provided for the Intake Form and other appointment communications.
• Completing the Intake Form promptly after receiving it.
• Providing complete and accurate health, medical, and surgical information.
• Informing BOS LMT of relevant changes to their health, medical, or surgical history before subsequent services.

Failure to see, open, or complete the Intake Form email does not waive the Intake Form requirement.

Arrival & Punctuality

Clients agree to arrive at least 15 minutes before their scheduled session to allow sufficient time for preparation.

Late arrival may result in a shortened session to avoid disrupting subsequent appointments.

If a session is shortened because of a client’s late arrival, the full scheduled session fee will still apply.

Cancellations & Rescheduling

Cancellations and requests to reschedule must be made at least 24 hours before the scheduled appointment time.

When at least 24 hours’ notice is provided, the appointment may be moved to another available date and time without penalty.

An appointment canceled or rescheduled with less than 24 hours’ notice will be considered used and is non-refundable.

For prepaid package appointments, a cancellation or rescheduling request made less than 24 hours before the appointment will result in one session being deducted from the client’s package.

No-Shows

Failure to attend a scheduled appointment without providing the required notice constitutes a no-show.

A no-show appointment will be considered used and non-refundable.

For prepaid packages, a no-show will result in one session being deducted from the client’s package.

No refund, credit, or replacement session will be provided for a no-show except where otherwise required by applicable law.

Repeated Missed, Late-Canceled, or Late-Rescheduled Appointments

After two missed, late-canceled, or late-rescheduled appointments, a client’s scheduling privileges may be temporarily suspended.

BOS LMT reserves the right to determine when scheduling privileges may be restored and may establish reasonable booking requirements for future appointments.

SECTION B: MULTI-SESSION PACKAGE TERMS

This section applies specifically to BOS LMT multi-session packages.

Package Use & Validity

Packages must be used within the following periods beginning on the date of purchase:

• 4 Sessions: valid for 1 month
• 6 Sessions: valid for 2 months
• 8 Sessions: valid for 2 months
• 10 Sessions: valid for 2 months

Unused sessions remaining after the applicable package validity period are forfeited, subject to applicable law.

Package expiration may be extended when BOS LMT is unable to provide reasonable appointment availability during the package validity period.

Any extension granted under this provision will be determined by BOS LMT based on appointment availability and the circumstances affecting the client’s ability to schedule within the original package period.

Packages are prepaid service arrangements and are separate from BOS LMT gift certificates.

Package Appointments

All appointments scheduled using a package are subject to the scheduling, intake, cancellation, rescheduling, late-arrival, and no-show provisions contained in Section A.

A package appointment canceled or rescheduled with less than 24 hours’ notice, missed without the required notice, or canceled because the required initial Intake Form was not submitted before the appointment will result in one package session being considered used.

Package Refunds & Transfers

All package purchases are final and non-refundable except where otherwise required by applicable law.

Refunds, credits, or replacement sessions are not provided for:

• Missed appointments
• Late cancellations
• Late rescheduling
• Appointments canceled because the required initial Intake Form was not completed
• Used sessions
• Expired package periods
• Unused sessions remaining after the applicable package validity period

Package sessions are non-transferable unless Body of Soul LMT approves the transfer in writing.

SECTION C: GIFT CERTIFICATE TERMS

BOS LMT offers digital gift certificates that may be purchased for use toward eligible Body of Soul LMT services.

Purchase and Value

Gift certificates are prepaid stored-value certificates. A gift certificate is not an appointment or reservation.

Purchasing or receiving a gift certificate does not guarantee the availability of any particular appointment, practitioner, service, date, or time.

Recipients must schedule appointments through BOS LMT’s approved booking process and comply with applicable booking and intake requirements.

Redemption

Gift certificates may be redeemed toward eligible BOS LMT services.

If the cost of the selected service exceeds the available gift certificate balance, the recipient is responsible for paying the remaining balance using an accepted payment method.

If the gift certificate value exceeds the cost of the service purchased, the unused balance will remain available for future eligible purchases, subject to these Terms and applicable law.

Gift certificates may not be used to purchase another gift certificate.

Gift Certificates and Appointment Policies

Appointments paid for in whole or in part with a gift certificate are subject to the appointment and intake policies contained in Section A.

If a gift certificate is applied toward an appointment that is canceled or rescheduled with less than 24 hours’ notice, missed without the required notice, or canceled because the client failed to complete the required initial Intake Form before the appointment, the amount of the gift certificate applied toward that scheduled appointment will be considered used.

Only the amount applied toward the affected appointment will be considered used. Any remaining unused gift certificate balance will remain available for future eligible purchases, subject to these Terms and applicable law.

Gift Certificates Used to Purchase Packages

If a gift certificate is used to purchase a multi-session package, the purchased package becomes subject to the package terms contained in Section B, including the applicable package validity period.

The package validity period begins on the date the package is purchased.

The validity period of the purchased package is separate from the validity of the original gift certificate.

Expiration

BOS LMT gift certificates will be honored in accordance with applicable Michigan and federal law.

Any expiration date applicable to a purchased BOS LMT gift certificate will not be earlier than permitted by applicable law.

Fees

BOS LMT does not deduct inactivity or service fees from the unused balance of a gift certificate.

Final Sale & Cash Redemption

Gift certificate purchases are final and non-refundable except where otherwise required by applicable law.

Gift certificates are not redeemable for cash except where required by applicable law.

Lost, Stolen, Deleted, or Unauthorized Gift Certificates

BOS LMT is not responsible for gift certificates that are lost, stolen, deleted, misdirected because of inaccurate information supplied by the purchaser, or used without authorization.

When sufficient proof of purchase is available, BOS LMT may assist with verifying the remaining balance or restoring access to an unused gift certificate.

Replacement is not guaranteed when ownership or the remaining balance cannot reasonably be verified.

Promotional Certificates

Complimentary, promotional, charitable, loyalty, or discounted certificates provided without payment of the full face value may be subject to separate promotional terms, restrictions, or expiration dates as permitted by applicable law.

Applicable promotional terms will be disclosed in connection with the offer.

SECTION D: HSA/FSA PAYMENTS

Body of Soul Lymphatic Massage Therapy, LLC accepts eligible HSA/FSA payment cards for Manual Lymphatic Drainage Massage (MLD) services only, subject to the client’s individual plan eligibility requirements.

HSA/FSA payments are not accepted for Wood Therapy, body sculpting, facial services, gift certificates, or other non-qualifying services.

Acceptance of an HSA/FSA card by BOS LMT does not guarantee that a service qualifies as an eligible expense under a client’s specific HSA/FSA plan or applicable tax requirements.

Clients are responsible for confirming eligibility and documentation requirements with their individual HSA/FSA plan administrator.

Upon request, BOS LMT can provide an itemized receipt or service statement that may include:

• Client/patient name
• Date of service
• Manual Lymphatic Drainage Massage (MLD)
• Amount paid
• Provider/business information

A client’s HSA/FSA plan administrator may require additional documentation. BOS LMT does not determine whether an expense will ultimately be approved, reimbursed, or considered eligible by the client’s plan.

SECTION E: AFFIRM & KLARNA PAYMENT OPTIONS

Body of Soul Lymphatic Massage Therapy, LLC may offer eligible clients flexible payment options through Affirm and Klarna at checkout.

Availability of these payment options is subject to change without notice.

Third-Party Financing

Affirm and Klarna are independent third-party payment and financing providers.

BOS LMT does not determine or control a third-party provider’s financing eligibility, approval decisions, credit limits, payment schedules, interest rates, fees, or other financing terms.

Selecting Affirm or Klarna as a payment method does not modify BOS LMT’s cancellation, rescheduling, no-show, package, intake, refund, or other applicable policies.

Except where otherwise required by applicable law, purchases designated as final and non-refundable under these Terms remain final and non-refundable regardless of whether the purchase was paid in full at checkout or financed through Affirm or Klarna.

Clients remain responsible for complying with the terms of their separate agreement with the applicable financing provider.

Affirm

Payment options through Affirm are subject to eligibility and may not be available in all states.

Affirm financing is subject to Affirm’s applicable financing terms, lender disclosures, and eligibility requirements.

Additional information regarding Affirm financing and participating lenders is available at affirm.com/lenders.

Klarna

Payment and financing options through Klarna are subject to eligibility and Klarna’s applicable terms and conditions.

Additional information regarding Klarna payment options and legal terms is available at klarna.com/us/legal.

Financing Questions, Refunds & Adjustments

Questions concerning financing approval, payment schedules, interest, financing charges, or a client’s Affirm or Klarna account should be directed to the applicable financing provider.

BOS LMT cannot modify, extend, waive, or otherwise alter a client’s obligations under a separate financing agreement with Affirm or Klarna.

If BOS LMT is legally required to issue a refund, or expressly agrees to issue a refund when permitted under these Terms, a transaction originally financed through Affirm or Klarna will be processed in accordance with the applicable provider’s procedures and requirements.

SECTION F: TRANSPORTATION ASSISTANCE

Complimentary Uber Health transportation assistance may be available to eligible BOS LMT clients located within 8 miles of the Body of Soul LMT office.

Transportation requests must be submitted at least 24 hours in advance of the scheduled appointment.

Transportation assistance is subject to availability and is not guaranteed.

Clients remain responsible for complying with BOS LMT’s appointment and arrival policies when using transportation assistance.

If a transportation delay results from transportation arranged by BOS LMT, BOS LMT may make reasonable scheduling accommodations at its discretion based on appointment availability and the circumstances of the delay.

Health & Medical Disclaimer

Massage therapy and wellness services provided by BOS LMT are intended to support wellness, relaxation, comfort, and other purposes within the practitioner’s lawful scope of practice.

BOS LMT does not diagnose medical conditions, prescribe medications, or replace medical examination, diagnosis, or treatment.

Clients are responsible for providing complete and accurate health information and obtaining medical clearance when appropriate.

BOS LMT may decline, postpone, modify, or discontinue a service when the practitioner determines that proceeding may be inappropriate, contraindicated, unsafe, or outside the practitioner’s scope of practice.

Professional Scope of Practice

Services provided by BOS LMT are delivered within the lawful scope of practice applicable to the practitioner and the service being provided. A practitioner’s possession of additional professional credentials, including nursing credentials, does not mean that every BOS LMT service constitutes nursing care, medical care, diagnosis, or medical treatment. Unless a service is expressly identified and lawfully provided as such, BOS LMT massage therapy and wellness services do not include medical diagnosis, prescribing, or management of medical or surgical complications. Clients with concerns that require medical evaluation or treatment should contact an appropriate licensed healthcare provider.

Client Conduct & Responsibilities

Clients are responsible for:

• Completing all required forms.
• Providing accurate and complete health and contact information.
• Informing BOS LMT of relevant changes in health, medical, or surgical status.
• Following applicable pre- and post-service instructions.
• Maintaining appropriate and respectful behavior toward BOS LMT practitioners, staff, contractors, and other clients.

Sexual, threatening, abusive, discriminatory, harassing, or otherwise inappropriate conduct may result in immediate termination of a session and restriction from future BOS LMT services.

Fees may be forfeited to the extent permitted by applicable law.

Privacy & Confidentiality

BOS LMT maintains client information using administrative, technical, and physical safeguards appropriate to the information maintained and applicable legal requirements.

Client records may be maintained through secure third-party systems, including Kalix.

Health and personal information will not be disclosed except as authorized by the client or otherwise permitted or required by applicable law.

Kalix Client Portal

BOS LMT may provide clients with access to the Kalix Client Portal for practice-related functions, which may include viewing or managing appointments, completing forms and questionnaires, receiving or sending messages, viewing invoices or records made available by BOS LMT, uploading documents or images, and using other portal features enabled by BOS LMT.

Portal Access & Security. Access to the Client Portal is provided as a convenience and may be enabled, limited, modified, suspended, or discontinued based on BOS LMT’s operational needs, security concerns, account settings, vendor availability, or applicable requirements. Clients are responsible for maintaining the security of the device and authentication method used to access the portal, including passkeys or other credentials where applicable, and should promptly notify BOS LMT if they believe their portal access or device has been compromised.

Electronic Records & Information Processing. By using BOS LMT services, completing electronic forms, communicating through the Client Portal, or submitting information electronically, clients acknowledge that BOS LMT may collect, maintain, transmit, and store personal, health, appointment, billing, communication, and service-related information through Kalix and other authorized service providers as necessary to operate the practice and provide services. Information will be handled in accordance with applicable privacy, security, authorization, and recordkeeping requirements.

Accuracy of Client Information. Clients are responsible for providing accurate, current, and complete information through intake forms, questionnaires, the Client Portal, messages, and other communications with BOS LMT. Clients should promptly notify BOS LMT of changes or errors in their contact information, health history, surgical history, medications, medical status, or other information relevant to services.

Electronic Communications & Electronic Consent. By providing an email address or mobile number and using BOS LMT’s electronic scheduling, forms, messaging, or Client Portal functions, clients consent to receive service-related electronic communications, which may include appointment confirmations, reminders, forms, invoices, receipts, portal notices, and other administrative communications. Where BOS LMT permits a client to electronically sign or acknowledge a form, policy, consent, agreement, or authorization, the client’s electronic submission or signature will be treated as the client’s acknowledgment and agreement to the extent permitted by applicable law. Consent to service-related communications does not by itself constitute consent to receive promotional or marketing text messages where separate consent is required.

Kalix Privacy Policy. Kalix maintains a separate privacy policy governing information collected and processed through the Kalix Client Portal application. Clients may review the Kalix Client Portal Privacy Policy. Kalix’s privacy policy is provided by Kalix and does not replace any privacy notice, consent, authorization, or legal obligation applicable to BOS LMT.

Portal Access & Record Retention. Discontinuing, suspending, or deleting Client Portal access does not necessarily result in deletion of the client’s underlying BOS LMT records. BOS LMT may retain appointments, intake forms, agreements, service records, uploaded documents, invoices, receipts, payment records, communications, and other information as required or permitted by applicable law, professional recordkeeping requirements, contractual obligations, or legitimate business purposes.

Portal Availability & Urgent Matters. Electronic messages, forms, reminders, and portal notifications are provided for convenience and practice operations. The Client Portal, email, messaging, and other electronic systems may occasionally be unavailable because of maintenance, internet or telecommunications problems, third-party outages, or other circumstances outside BOS LMT’s reasonable control. Clients remain responsible for monitoring appointment requirements, completing required forms on time, and contacting BOS LMT directly when portal access is unavailable. The Client Portal and electronic messaging should not be relied upon for emergencies or time-sensitive medical concerns.

Additional Disclaimers

No Guarantee of Results. Individual responses to massage therapy, Manual Lymphatic Drainage, body sculpting, post-operative support, infrared sauna, red light therapy, and other wellness services vary. BOS LMT does not promise or guarantee any particular therapeutic, cosmetic, recovery, comfort, or wellness outcome.

No Emergency or Medical-Care Service. BOS LMT is not an emergency medical provider and does not provide emergency diagnosis or treatment. Clients experiencing severe pain, shortness of breath, chest pain, uncontrolled bleeding, signs of infection, sudden swelling, fever, neurological symptoms, or another urgent or potentially serious condition should seek prompt evaluation from an appropriate licensed medical professional or emergency service rather than relying on BOS LMT or the Client Portal.

Website, Portal & Educational Information. Information provided through the BOS LMT website, Client Portal, emails, forms, handouts, social media, or other educational materials is for general informational and administrative purposes and is not individualized medical advice unless expressly provided within a practitioner’s lawful scope of practice. Such information should not be used as a substitute for evaluation, diagnosis, or treatment by an appropriate licensed healthcare professional.

Third-Party Services & Technology. BOS LMT may use third-party platforms and service providers, including Kalix, payment processors, financing providers, transportation services, and communications technology. BOS LMT does not control the independent terms, availability, outages, security practices, privacy practices, approval decisions, or performance of those third parties except to the extent required by applicable law or contract.

To the fullest extent permitted by applicable law, BOS LMT is not responsible for delays, interruptions, delivery failures, or access problems caused solely by a client’s device, internet or mobile service, email provider, third-party platform, or other technology outside BOS LMT’s reasonable control. Nothing in these Terms excludes or limits any duty, right, remedy, or liability that cannot lawfully be excluded or limited under applicable law.

Assumption of Risk

Clients acknowledge that massage therapy and wellness services may involve ordinary risks and that individual responses may vary.

Clients are responsible for communicating relevant health information, discomfort, adverse reactions, or changes in condition before and during services.

Nothing in these Terms is intended to waive or limit any legal right or liability that cannot lawfully be waived or limited under applicable Michigan law.

Modifications to Terms

BOS LMT reserves the right to modify these Terms periodically.

Changes will apply prospectively beginning on the effective date of the revised Terms.

Terms applicable to previously purchased gift certificates will not be changed retroactively where prohibited by applicable law.

The current version and effective date will be posted on the BOS LMT website.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect to the fullest extent permitted by applicable law.

Governing Law

These Terms are governed by the laws of the State of Michigan.

To the extent permitted by applicable law, disputes relating to these Terms or BOS LMT services will be subject to the appropriate courts located in Oakland County, Michigan.

Acceptance of Terms

By accessing the BOS LMT website or purchasing, booking, or receiving BOS LMT services, packages, or gift certificates, you acknowledge that you have reviewed and agree to these Terms and Conditions and any applicable policies presented during the booking or purchasing process.

By scheduling an appointment, you further acknowledge that you have read, understood, and agreed to the Body of Soul LMT Appointment Policy and Scheduling Agreement presented during booking and accept responsibility for complying with the appointment, intake, cancellation, and attendance requirements.

Contact Information

Body of Soul Lymphatic Massage Therapy, LLC
Attn: Compliance & Operations
31224 Mulfordton Street, Suite 210-B
Farmington Hills, MI 48334
(313) 412-1526
janette.knight@bodyofsoullmt.com